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FAQ

Who is the Seaworn Sail?

We are a dependable and productive shop with a growing selection of the best writing/drawing instruments and art supplies. The Seaworn Sail opened shop in 2013 starting with handmade goods, and slowly evolved to the type of products we offer today. Please see our "About Us" page for more information.

 

Where is the Seaworn Sail located?

We are located in the foothills of the North Georgia mountains in a city called Dahlonega. Our shop is Internet based, we do not have a physical storefront, which allows us to keep our prices competitive.

 

Is your website secure?

Yes, our shop is powered by Shopify and includes an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

 

How do I contact you?

The best way to contact us would be through our Contact form. You can use the form to ask questions or leave comments along with your contact information. You will receive a reply as soon as possible, usually during normal business hours, typically between 8 am to 6 pm EST Monday through Friday, excluding recognized holidays, but you are welcome to email us at any time.

 

What form of payments do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal. We do not accept personal checks, cash or money orders. 

 

When will my credit card be charged?

Your credit card will be charged immediately and your order will be shipped within one business day.

 

When will my order be processed?

Orders are typically packaged and shipped within one business day after they are processed online. Orders placed by Noon EST on business days will usually be shipped the same day excluding holidays.

 

Who do you sell to?

We currently only sell and ship our physical goods within the United States. Our digital goods will be sold within and outside the United States. Please be aware of your countries policies on VAT taxes.

 

What currency do you charge in?

Our prices are in US dollars. If you are using a payment method that is not in US dollars, please note that your bank may charge you exchange rate fees which are beyond our control.

 

An item I want is out of stock, when will it be available?

We strive to keep our products in stock, but sometimes a product is not available immediately from the manufacturer and becomes backordered. In this case it may take a little longer. Please feel free to contact us if you would like to be notified when a product becomes available again.

 

How do I edit or cancel my order?

We are not able to edit or add items to orders once they are placed in our system.

However, if your order has not shipped yet, you may contact us to cancel your order. You may then place another order at your convenience.

Note only orders that have not been shipped yet can be cancelled.

 

How do I exchange an item?

We don’t handle exchanges but would be happy to help you process a return and refund of any new, unopened items. When the refund is processed you may place a new order for an alternative product.

 

What if an items arrives damaged or defective?

If an item arrives damaged or defective, please contact us with your order number and information regarding the damaged or defective product.

Please Refer to our "Shipping" page for more information on our shipping policies.

 

What if I receive an incorrect item?

If an item is incorrect or missing from your order, please contact us with your order number and information regarding the wrong or missing product.

 

What is your return policy?

Please see our "Returns" page for specific information on returns.

  

What is your privacy policy?

We respect your privacy, and we loathe spam. You will only receive email from us if it is regarding an order you placed with us, or if you specifically opt-in to our newsletter. For specific information on our privacy policy, please visit our "Privacy Policy" page.